Terms & Conditions
Last updated: 13 October 2026
Welcome to Beyond Big Day.
These Terms & Conditions govern your access to and use of www.beyondbigday.com, including the services, features and facilities available through our platform.
By registering for an account, submitting a quotation request, booking a service or registering as an event supplier, you agree to these Terms & Conditions.
Please read them carefully before using the platform.
1. About Beyond Big Day
Beyond Big Day is an online marketplace connecting individuals, businesses and event organisers with independent event suppliers across the United Kingdom.
Our platform enables customers to:
Discover and compare event suppliers.
Submit personalised quotation requests.
Contact individual suppliers or multiple relevant suppliers.
Browse and book published event services and packages.
Book free consultations where offered.
Communicate directly with suppliers through available contact features.
Event suppliers can register, create business profiles, publish services, receive enquiries and access additional promotional features according to their subscription plan.
Beyond Big Day provides the marketplace technology and facilitates connections between customers and independent suppliers.
Unless expressly stated otherwise, Beyond Big Day does not itself provide the event services advertised by suppliers.
Contact Email: admin@beyondbigday.com
2. Definitions
For the purposes of these Terms & Conditions:
Platform: The Beyond Big Day website and associated online services.
Customer: Any individual or organization using the platform to discover, enquire about or book event services.
Supplier: An independent individual, sole trader, partnership or business registered to advertise or provide event-related services.
Service: Any event-related offering advertised by a supplier, including catering, entertainment, photography, venue hire, event planning, decoration, equipment hire and other relevant services.
Quotation Request: A customer's enquiry detailing their event requirements and requesting pricing or proposals from suppliers.
Booking: An arrangement for services agreed between a customer and supplier.
Subscription: A supplier's selected platform membership plan, which determines the features and listing allowances available to them.
Free Consultation: A consultation offered by an eligible supplier without a consultation booking charge.
3. Eligibility and Account Registration
Users must be at least 18 years old to register for an account or enter into a binding booking or subscription agreement through the platform.
By registering, you confirm that the information provided is accurate, complete and up to date.
Users are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their accounts.
You must notify Beyond Big Day promptly if you suspect unauthorized account access.
We may request additional information to verify an account or investigate suspected misuse.
We may restrict, suspend or terminate accounts where reasonably necessary to prevent fraud, unlawful activity, serious breaches of these terms or risks to other users.
4. Finding and Comparing Event Suppliers
Beyond Big Day allows customers to browse suppliers by service category, location and other available search criteria.
Supplier profiles may include business descriptions, photographs, services, prices, reviews, availability and contact information.
Information displayed in supplier profiles is generally provided by the suppliers themselves.
Suppliers are responsible for ensuring their published information is accurate, current and not misleading.
Beyond Big Day may undertake supplier verification checks. However, verification does not constitute a guarantee of service quality, suitability, financial standing or future performance.
Customers should review the relevant supplier's experience, credentials, insurance, service terms and suitability before making a booking.
5. Personalized Quotation Requests
Customers can submit personalized quotation requests by completing predefined questions about their event and service requirements.
These may include the event type, location, date, number of guests, budget and any additional requirements relevant to the selected service.
Following completion, customers may be directed to a selection of suppliers operating within the relevant service category.
Customers can choose to submit their quotation request to a particular supplier or multiple suppliers, including all eligible suppliers presented through the relevant submission option.
By submitting a quotation request, you authorize Beyond Big Day to share the information included in your request, together with the contact details required to respond, with the suppliers you select.
Suppliers may contact you to request further details, provide quotations or discuss your requirements.
Submitting a quotation request does not oblige a customer to accept an offer or make a booking.
Suppliers are not required to respond to every request, and Beyond Big Day cannot guarantee that quotations will be received.
Any quotation, price, availability or proposed service is subject to the supplier's confirmation and applicable terms.
6. Booking Event Services
Suppliers may advertise ready-made services and event packages that customers can book directly through the platform.
Each listing should explain the nature of the service, its price, included features, applicable limitations and any additional requirements.
Before booking, customers should check:
The service description and what is included.
The event date, location and availability.
The total price and any additional charges.
Deposit and payment requirements.
Cancellation and refund arrangements.
Any supplier-specific booking conditions.
A booking becomes binding when it has been accepted and confirmed in accordance with the applicable booking process.
Unless expressly stated otherwise, the contract for supplying the event service is between the customer and the independent supplier.
The supplier is responsible for delivering the agreed service in accordance with the booking terms and applicable law.
Beyond Big Day is responsible for the marketplace services it provides and does not automatically become the event service provider simply because a booking is made through its website.
7. Prices and Payments
Suppliers are responsible for setting the prices of their advertised services and packages.
Prices must be accurate and clearly presented, including applicable taxes and mandatory charges in accordance with relevant law.
Where payment is made through the platform, the total amount payable and any applicable payment terms will be displayed before the customer confirms payment.
Where payment is arranged directly with a supplier, the supplier is responsible for communicating its payment terms and providing appropriate payment documentation.
Any deposit requirements, payment schedules or balance payments must be disclosed before a customer commits to a booking.
Customers should not make payments without understanding the supplier's identity, agreed service and applicable booking terms.
Beyond Big Day does not charge suppliers a commission on bookings made through the platform.
Supplier subscription fees are separate from the price charged to customers for event services.
Any payment processing charges or customer-facing platform fees, if applicable, must be disclosed before payment.
8. Free Consultations
Certain suppliers may offer free consultations as part of their published services.
This feature is available to suppliers whose subscription plans include free consultation listings.
Customers may book an available free consultation directly through the platform without paying a consultation booking charge.
Free consultations may be offered by telephone, video call, online meeting or another method specified by the supplier.
The scope and duration of the consultation will be determined by the supplier's published offering.
A free consultation does not create an obligation for the customer to purchase further services.
Any subsequent paid service or booking must be separately agreed between the customer and supplier.
Suppliers must not advertise a consultation as free while imposing an undisclosed mandatory consultation charge.
9. Direct Communication and WhatsApp
Eligible suppliers may display a WhatsApp contact option or other direct communication methods on their profiles.
Customers can use these features to communicate directly with suppliers about event requirements, availability, quotations or bookings.
Beyond Big Day does not charge customers to initiate contact using an available WhatsApp feature. Standard internet, mobile network or third-party service charges may still apply.
Communications through WhatsApp are also subject to WhatsApp's own terms and privacy arrangements.
Users should avoid sharing unnecessary sensitive personal or financial information through external communication channels.
Suppliers must not misuse customer contact details for unsolicited marketing or unrelated purposes.
Where bookings or payments are arranged outside the platform, the parties should retain written records of agreed prices, services and booking conditions.
10. Supplier Registration and Verification
Suppliers wishing to advertise through Beyond Big Day must complete the applicable registration process.
Suppliers may be required to provide identity documents, business information, contact details and other evidence relevant to their activities.
Depending on the services offered, Beyond Big Day may request evidence of insurance, licences, qualifications, registrations or other relevant documents.
Suppliers are responsible for maintaining all permissions, insurance and legal requirements applicable to their business activities.
Any verification carried out by Beyond Big Day is limited to the checks undertaken and does not replace a customer's own assessment of the supplier.
We reserve the right to reject an application, request additional verification information or suspend a listing where reasonable concerns arise about authenticity, legality, accuracy or customer safety.
11. Supplier Subscription Plans
Beyond Big Day operates a subscription-based model for event suppliers.
Available plans may include free and paid membership options.
Each subscription plan provides a defined range of features, which may include:
Business profile listings.
A specified number of published services.
Branch and team profile allowances.
Access to quotation requests.
Free consultation listings.
WhatsApp contact integration.
Additional promotional or visibility features.
The features, limits and prices applicable to a plan will be displayed when the supplier subscribes.
Suppliers may only use the features included in their selected plan.
Beyond Big Day does not charge suppliers a booking commission. Suppliers retain the amounts charged for their services, subject to any separately disclosed payment processing charges and their own applicable taxes.
Paid subscription charges are separate from supplier booking revenue.
Subscription Billing and Renewal
Paid subscriptions are billed according to the billing period selected at registration.
Where automatic renewal applies, the renewal frequency, price and cancellation arrangements will be clearly disclosed before purchase.
Suppliers can request cancellation using the account facilities or contact method made available by Beyond Big Day.
Cancellation will take effect in accordance with the subscription terms disclosed at purchase and any applicable statutory rights.
Any introductory offers or free trials will be subject to their clearly disclosed eligibility, duration, renewal and cancellation conditions.
Changes to subscription prices or material features will be communicated in advance, together with any rights to cancel or reject the changes.
12. Supplier Responsibilities
Suppliers are independent businesses and are responsible for their own services, commercial arrangements and legal obligations.
Every supplier agrees to:
Provide accurate and truthful information about their business and services.
Publish clear descriptions, prices and booking conditions.
Respond professionally to customer enquiries.
Honour confirmed bookings and agreed commitments.
Maintain relevant insurance, licences and permissions where required.
Comply with applicable consumer protection, health and safety and data protection laws.
Inform customers promptly of material changes affecting their bookings.
Handle customer complaints and refund requests fairly and lawfully.
Protect customer information and use it only for appropriate and lawful purposes.
Avoid misleading claims, fabricated reviews and unauthorized use of third-party material.
Suppliers must not advertise services that are unlawful, fraudulent or prohibited under our platform policies.
Beyond Big Day may remove listings or restrict supplier accounts where there is a reasonable basis to believe these requirements have been breached.
13. Cancellations, Refunds and Changes
Cancellation and refund rights depend on the nature of the booking, the applicable supplier terms and consumer protection law.
Before confirming a booking, customers should review the relevant cancellation policy, including any applicable deadlines and charges.
Certain contracts relating to catering, accommodation, vehicle hire and leisure activities on specified dates or during specified periods may be excluded from the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
This exception does not apply automatically to every event-related booking.
Where statutory cancellation rights apply, they take precedence over inconsistent supplier terms.
Customers may also have statutory remedies where services are not provided with reasonable care and skill, are misdescribed or otherwise fail to meet applicable legal requirements.
If a supplier cancels a confirmed booking or cannot provide the agreed service, the customer's rights will depend on the circumstances, contract and applicable law.
Suppliers must not impose cancellation fees or retain payments in a way that breaches consumer law.
Where Beyond Big Day processes a payment or refund, its role and the applicable refund procedure will be explained during the booking process.
14. Event Changes and Unforeseen Circumstances
Events may be affected by circumstances such as severe weather, venue restrictions, transport disruption or other unexpected occurrences.
Customers and suppliers should communicate promptly if an event is postponed, relocated, rescheduled or cancelled.
The consequences of these changes will depend on the applicable booking agreement and relevant law.
Neither a supplier nor Beyond Big Day may automatically remove a customer's statutory rights by describing an event as affected by circumstances outside its control.
Where a supplier cannot fulfil a confirmed booking, the parties should discuss available alternatives and any applicable refund or other remedy.
15. Reviews and Feedback
Customers may be able to submit reviews and feedback about suppliers they have engaged.
Reviews must be genuine, relevant and based on actual experiences.
Users must not publish false, defamatory, abusive or deliberately misleading reviews.
Suppliers must not create fake reviews, misrepresent customer experiences or improperly influence published ratings.
Beyond Big Day may moderate reviews where necessary to address suspected fraud, unlawful content, privacy breaches or violations of platform rules.
We do not guarantee that every review represents the experience a future customer will receive.
16. Intellectual Property
The Beyond Big Day name, website design, branding, text, software and other original platform content are protected by applicable intellectual property laws.
Users must not reproduce, distribute, commercially exploit or misuse protected platform content without permission or another lawful basis.
Suppliers retain ownership of content they lawfully create and upload, subject to any third-party rights.
By uploading photographs, descriptions, logos or other materials, suppliers grant Beyond Big Day a non-exclusive licence to store, display, reproduce and use that content as reasonably necessary to operate and promote their listings and the platform.
Suppliers confirm that they have the necessary rights and permissions to upload and use their content.
17. Prohibited Activities
Users must not:
Provide false identities or misleading information.
Submit fraudulent bookings or quotation requests.
Harass, threaten or discriminate unlawfully against other users.
Attempt to access accounts or systems without authorization.
Upload malicious software or interfere with platform security.
Copy or extract platform data through unauthorized automated methods.
Publish illegal, fraudulent or misleading services.
Misuse personal information obtained through the platform.
Manipulate reviews, ratings or supplier information.
Beyond Big Day may take proportionate action against breaches, including removing content, limiting account functionality or suspending access.
Serious unlawful activity may be reported to the relevant authorities where appropriate.
18. Platform Availability
We aim to maintain a reliable and accessible platform.
However, occasional interruptions may occur because of maintenance, technical issues, security incidents or circumstances outside our reasonable control.
We may update or improve website functionality from time to time.
Where a change materially affects a paid supplier's contracted service, we will provide appropriate notice and any remedy required under the applicable agreement or law.
We do not guarantee uninterrupted or error-free access to the platform.
19. Responsibility and Liability
Beyond Big Day provides marketplace and related digital services, while independent suppliers are generally responsible for delivering the event services they advertise and agree to provide.
We are responsible for our own obligations under these Terms & Conditions and applicable law.
We are not automatically responsible for a supplier's separate contractual obligations or independent acts solely because the supplier advertises through our platform.
Nothing in these Terms & Conditions excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these terms affects a consumer's statutory rights.
Any dispute concerning the delivery, quality or cancellation of an event service should ordinarily be raised with the supplier responsible for providing that service.
Customers may also contact Beyond Big Day to report concerns about a supplier or transaction.
20. Data Protection and Privacy
Beyond Big Day processes personal information in connection with account registration, enquiries, bookings, supplier subscriptions and the operation of the platform.
When customers submit quotation requests or booking enquiries, relevant information may be shared with their selected suppliers so those suppliers can respond.
Suppliers receiving personal information must process it lawfully, securely and only for appropriate purposes.
Where a supplier independently determines how it uses customer information, it is responsible for complying with its own applicable data protection obligations.
Further information about our use and sharing of personal data is available in our Privacy Policy.
Users should review the Privacy Policy before registering or submitting personal information.
21. Complaints and Disputes
We encourage customers and suppliers to resolve booking-related concerns through clear and professional communication.
If a complaint concerns the performance of an event service, the customer should initially contact the relevant supplier.
If the issue involves platform functionality, account access, payments processed by Beyond Big Day or suspected misuse of the marketplace, users may contact our support team.
Beyond Big Day may review complaints and take action in relation to platform accounts or listings where appropriate.
We do not guarantee that we will adjudicate or resolve every contractual dispute between customers and independent suppliers.
Nothing in this section prevents users from exercising their legal rights or pursuing appropriate remedies.
22. Account Suspension and Termination
Users may request closure of their accounts through the available account management or support channels.
Beyond Big Day may suspend or terminate accounts where reasonably justified by serious misconduct, fraudulent activity, unlawful content, security risks or material breaches of these Terms & Conditions.
Where appropriate, we will explain the reason for account restrictions and provide an opportunity to resolve the issue.
Account closure does not automatically cancel existing supplier obligations or confirmed event bookings.
Outstanding payments, lawful refund obligations and other accrued contractual responsibilities may continue after account closure.
23. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our services, operational requirements or applicable law.
The latest version will be published on our website with an updated revision date.
Where changes materially affect existing contractual rights or obligations, we will provide appropriate advance notice and obtain agreement where required.
Changes will not retrospectively remove rights already acquired under an existing contract.
24. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to consumers in other parts of the United Kingdom.
Disputes arising from use of the platform will be subject to the jurisdiction of the appropriate courts, without restricting any mandatory consumer rights relating to where proceedings may be brought.
25. Contact Us
For questions regarding these Terms & Conditions, account access, supplier registration or platform-related enquiries, please contact:
Beyond Big Day
Website: https://beyondbigday.com/
Email: admin@beyondbigday.com
We aim to handle enquiries and complaints fairly and professionally.
Thank you for choosing Beyond Big Day.
Our aim is to make finding, comparing and booking event suppliers simpler, more transparent and more accessible for everyone.
